All Things CRM» Help Desks and Contact Centers

Providing Customer Service to Google Customers

Google customers in need of customer service may be hard pressed to get a hold of anyone who is able to assist them. Frequently, customers are unable to speak with a living, breathing person, and e-mails often go unchecked, perhaps lying dormant somewhere in a computer ghost town out West. There are a number of [continue reading]

Providing Customer Service to Google Customers is a post from: All Things CRM

Why Your Call Center Should Be More Like BitTorrent

The best and most efficient call service application tools embody the characteristics of BitTorrent. But what is BitTorrent, and what does it have to do with your call center? BitTorrent is a free, online peer-to-peer file sharing protocol. It is designed to enable users to pass large video, audio, and software files on to others. [continue reading]

Why Your Call Center Should Be More Like BitTorrent is a post from: All Things CRM

Customer Service is More Important Than Ever in the Internet Age

Customer service has always been a critical factor in the failure or success of a business. The fastest way for a company to get a bad reputation is through poor customer service, and with today’s shortened market cycle, not to mention the cutthroat level of competition presented by the Internet age, that axiom is truer [continue reading]

Customer Service is More Important Than Ever in the Internet Age is a post from: All Things CRM

Help Desk Applications You Should Know About

Customer relationships are key to business. Often times, the first interactions a customer has with a company is when he or she calls a help desk or customer service line seeking answers to a specific question about a product or service. Those first interactions often do not make good first impressions. If a customer is [continue reading]

Help Desk Applications You Should Know About is a post from: All Things CRM

Help Desk Reporting in the Information Age

Help desks have become an integral aspect of many businesses. They are the places people can contact to seek information and assistance about the products or services they are using. Common help desks people may have encountered are technology or computer help desks; however, help desks can encompass any number of products and services. Help [continue reading]

Help Desk Reporting in the Information Age is a post from: All Things CRM

How To Generate Help Desk Reports

Although it’s just a small part of the overall customer relationship management (CRM) experience, your help desk can give you valuable information on how to better improve customer or employee service and satisfaction. You get reports from everyone else in the company, so why should the help desk be any different? Help desks are like [continue reading]

How To Generate Help Desk Reports is a post from: All Things CRM

Providing Customer Service on Yahoo!

When you are prepping Thanksgiving dinner and your turkey is causing you nothing but aggravation, you can dial up the turkey hotline for answers. The people on the other end of the line can tell you almost anything you need to know, from how long it takes to thaw a 15 pound turkey to how [continue reading]

Providing Customer Service on Yahoo! is a post from: All Things CRM

Reporting Live from the Help Desk

“Coming up next on the 11 o’clock news…our investigative reporter goes deep inside the cloud computing and CRM world to show you what help desk software is and how it can improve your business!” Wouldn’t it be great if answers came to you just like this? If they did, doing business would surely be easier. If you’re [continue reading]

Reporting Live from the Help Desk is a post from: All Things CRM

Trends in Customer Service Software

Having good customer service is a necessity for any business. As businesses and technology evolve, so does customer service. Customer expectations become higher every day; in a world where we are used to receiving instant gratifications, people don’t like waiting around for something to get done. A company with exceptional customer service will not only [continue reading]

Trends in Customer Service Software is a post from: All Things CRM

Why Your Call Center Should Be Using CRM

Customer relationships are an essential ingredient to a successful business strategy. Establishing customer relationships may at times be done easily; however, much of the time there will be some work involved in making connections with customers and ensuring that they are satisfied. Call centers are often the first place that customers make contact with businesses. If [continue reading]

Why Your Call Center Should Be Using CRM is a post from: All Things CRM