CRM | All Things CRM Blog » Customer Service

Run Your Customer Service in the Cloud

admin — Thu, 06 May 2010 18:20:06 +0000

Customer service can bring groans to mind for those who have had experience with it, as a customer or as a business member. Long wait times, inadequate information, and other problems can make customer service a tedious task for everyone involved. Traditionally, customer service has required customers to place phone calls to call centers, where [...]

Run Your Customer Service in the Cloud is a post from: CRM | All Things CRM Blog

Should I Choose a Help Desk Software Application?

admin — Wed, 05 May 2010 11:15:06 +0000

Customer service is a critical element in business, and being able to provide customers with assistance when they need it is a key aspect of it. When a customer contacts your company for help, you need to ask yourself if customer service and help desk representatives can answer the customer’s question quickly and accurately. Oftentimes, [...]

Should I Choose a Help Desk Software Application? is a post from: CRM | All Things CRM Blog

Trends in Customer Service Software

admin — Wed, 28 Apr 2010 17:40:41 +0000

Having good customer service is a necessity for any business. As businesses and technology evolve, so does customer service. Customer expectations become higher every day; in a world where we are used to receiving instant gratifications, people don’t like waiting around for something to get done. A company with exceptional customer service will not only [...]

Trends in Customer Service Software is a post from: CRM | All Things CRM Blog

Providing Customer Service to Google Customers

admin — Wed, 29 Jul 2009 22:35:25 +0000

Google customers in need of customer service may be hard pressed to get a hold of anyone who is able to assist them. Frequently, customers are unable to speak with a living, breathing person, and e-mails often go unchecked, perhaps lying dormant somewhere in a computer ghost town out West. There are a number of [...]

Providing Customer Service to Google Customers is a post from: CRM | All Things CRM Blog

Customer Service is More Important Than Ever in the Internet Age

admin — Wed, 29 Jul 2009 20:29:18 +0000

Customer service has always been a critical factor in the failure or success of a business. The fastest way for a company to get a bad reputation is through poor customer service, and with today’s shortened market cycle, not to mention the cutthroat level of competition presented by the Internet age, that axiom is truer [...]

Customer Service is More Important Than Ever in the Internet Age is a post from: CRM | All Things CRM Blog

Help Desk Applications You Should Know About

admin — Tue, 28 Jul 2009 23:00:32 +0000

Customer relationships are key to business. Often times, the first interactions a customer has with a company is when he or she calls a help desk or customer service line seeking answers to a specific question about a product or service. Those first interactions often do not make good first impressions. If a customer is [...]

Help Desk Applications You Should Know About is a post from: CRM | All Things CRM Blog

Going Viral and Customer Service

admin — Tue, 28 Jul 2009 23:00:10 +0000

Viral marketing or viral advertising are techniques used with social networking programs. They are designed to increase sales and expose products through messages passed along by consumers using viral processes. The first and one of the most well-known example of this marketing technique came from Hotmail, a Web-based e-mail service. At the end of each [...]

Going Viral and Customer Service is a post from: CRM | All Things CRM Blog

Help Desk Reporting in the Information Age

admin — Tue, 28 Jul 2009 22:59:00 +0000

Help desks have become an integral aspect of many businesses. They are the places people can contact to seek information and assistance about the products or services they are using. Common help desks people may have encountered are technology or computer help desks; however, help desks can encompass any number of products and services. Help [...]

Help Desk Reporting in the Information Age is a post from: CRM | All Things CRM Blog

How Schmoozing Can Improve Customer Service

admin — Tue, 28 Jul 2009 22:56:29 +0000

Who said schmoozing was bad? Well, whoever it was, they were wrong, because as it relates to social media networking, schmoozing can mean business success. Connecting to people in new and innovative channels can offer better customer service in the ever-changing business world. One of the biggest struggles companies face today is providing a fast [...]

How Schmoozing Can Improve Customer Service is a post from: CRM | All Things CRM Blog

How To Generate Help Desk Reports

admin — Tue, 28 Jul 2009 22:54:38 +0000

Although it’s just a small part of the overall customer relationship management (CRM) experience, your help desk can give you valuable information on how to better improve customer or employee service and satisfaction. You get reports from everyone else in the company, so why should the help desk be any different? Help desks are like [...]

How To Generate Help Desk Reports is a post from: CRM | All Things CRM Blog