Trends and Technologies In The CRM World
Not too many years ago, developers gave little thought to whether one application could share data with another. After all, most transactions and data input occurred on-site. If the location was a subsidiary, information on sales and expenses was transferred at period intervals. Once received at headquarters, the data often had to be keyed by hand into a completely different system. Clearly some advances needed to be made.
Continue Reading: ‘What Is Enterprise Application Integration?’
Setting up your customer relationship management system in the cloud is a pretty pain-free process, that will have you up and running in a matter of hours or days, not weeks or months. Without servers to set up and software to install, you can have a solution working for you as soon as you choose your applications and customize them to meet your needs. It’s choosing the system that takes the longest.
Continue Reading: ‘Up And Running In The Cloud’
To be honest, there isn’t much that you need to know. The servers, upgrades, application development, and software installs are all taken care of for you. You don’t have to worry about server maintenance, storage upgrades, or an IT staff to take care of it all. You don’t have to worry about cooling systems or electrical bills, or backup generators. You just care that it works. How it works is someone else’s problem. But if you’ve decided to check out cloud computing options for your CRM, you’re making a pretty big investment, and trusting someone with your information isn’t something to be taken lightly, so understandably, you want to know more about what you’re getting into.
Continue Reading: ‘How Does the Cloud Work: What You Need to Know About Cloud Computing Infrastructure’
There are two competing schools of thought when it comes to delivering CRM tools. The first is through traditional methods, with software and servers. This gives you a home-grown on-premises system, traditionally referred to as grid computing. The other is a still-emerging technology that’s been on the market for about a decade now, and is one that I prefer. Cloud computing delivers apps and information over the Internet, so you don’t have to worry about servers, network infrastructure, and other things that are expensive when they stop working.
Continue Reading: ‘The Cloud and The Grid’
Businesses choose CRM software because it automates the basic functions of the job that tend to waste the most time. Mundane tasks like call logging, email follow-ups, and contact management all take time out of the day that could be better spent. With a decent CRM solution, you can have all of these processes done for you. With a really good CRM system, you can do more. But what if your industry requires that you complete tasks that most CRM systems don’t bother with or aren’t prepared for? If you can’t find the apps to do what you’re looking for, you can create your own. Most CRM vendors have easy point-and-click software so that you can create an app that does what you want without spending thousands of dollars on software development or taking your IT department away from the project they’re working on to help.
Continue Reading: ‘Got Apps?’
Curious about cloud computing? Why don’t you grab a seat over there on the couch, we’ll chat.
So you’ve heard about this new trend called cloud computing, but you’re not sure what it is, and you’re not sure why you’d want it. Well, to start, if you’ve used Facebook, Twitter, Gmail, Hotmail, iTunes, or other similar web applications, you’ve used cloud computing. Basically, cloud computing is a way of delivering information and applications over the Internet. It allows you to access your files from anywhere that you can plug in, because everything is hosted in a shared data center and sent to you whenever you want through an Internet connection.
Continue Reading: ‘Why Cloud Computing, Why Now?’
With the ground companies are trying to cover using their CRM systems today, it’s no wonder that developers and vendors are doing everything they can to pump out new apps and help businesses customize their CRM implementation.
Continue Reading: ‘Can Your CRM Do That?’
The App Store isn’t just for your iPhone anymore. Or your Blackberry. Or even your Palm, for that matter. In fact, the concept of web-based applications has gone beyond fulfilling the needs of users who need scaled down functionality to fit on their mobile device. Now, users are looking to replace heavy-duty software with scalable, customizable applications that they can carry with them. And the government’s jumping on board.
Continue Reading: ‘Hope, Change, And Cloud Computing? Why The Obama Administration Launched Apps.gov’
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