customer support software

Customer Service Solutions for Your Brick-and-Mortar Business

Friday, July 23, 2010 by Jace Modavi

Brick-And-Mortar Business

Brick-and-mortar businesses seeking to expand their clientele are always on the lookout for new methods to accomplish this goal. In addition to providing excellent face-to-face customer service to the client, businesses strive to improve customer service from every aspect. Many businesses are offering online services and stores as an alternative to, or in addition to, face-to-face customer service. Online outlets such as email, Web forms or live chat software and–increasingly–social media sites such as Twitter and Facebook, offer customers a more efficient means to resolving customer complaints.
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How & Why Help Desk Software Improves Customer Service Efficiency

Tuesday, July 20, 2010 by Sidney Angelos

Customer Service Software

Companies who desire an effective customer service department need software that organizes the helpdesk and all related customer correspondence. Customer service representatives are inundated with emails, calls, tweets, and other customer requests that must be attended to daily. To provide great and consistent service, companies must utilize software that will help them deliver accurate and timely responses.
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Get In The Game: CRM For Small Businesses

Thursday, October 29, 2009 by Jace Modavi

Application Integration

This blog is dedicated to telling you about… well, all things CRM.  In the past few weeks, I’ve tried to sprinkle topics around and touch on a little bit of everything, including what you should look for when choosing your CRM system.  I’ve also tried to touch on small businesses where I can, and I want to take this opportunity do so again.  So without further ado, let’s get started.

When you own a small business, you have to consider every investment carefully.  You have to make sure you’re spending wisely and you’re getting a good return on your investment.  So when you’re looking at a CRM system, you need to be sure you’re getting exactly what you want.  You can’t afford not to.
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Customer Service Is The New Customer Retention

Wednesday, October 7, 2009 by Jace Modavi

Sales Lead Management

Today, providing a superior product is not enough.  Consumers want top-notch service in the package too.  And they won’t continue coming back to you if they don’t get it.
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