contact management

The Advantages and Challenges of Cloud Computing Technology

Monday, October 18, 2010 by Jace Modavi

Cloud-Based Applications

Cloud computing is an innovative new technology that many businesses are adopting due to its cost savings, environmental concerns, scalability, mobility, and energy efficiency. Even with the plethora of advantages, cloud computing is not without its disadvantages. Companies should weigh both the advantages and the disadvantages of cloud computing vis-a-vis their own specific business needs before investing in cloud-based applications or platforms.
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Let’s Chat: How Live Chat Applications Can Grow Your Business

Friday, October 15, 2010 by Jace Modavi

Call Center

So your business has built a Web site, put products online, maybe offered a free shipping promotion, and seen sales grow. Your work is done, right?

Nope, not even close.
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Not on the Net? How and Why To Do Business Online

Wednesday, October 13, 2010 by Sidney Angelos

Cloud Computing Applications

Your business is not on the Internet? What the heck is wrong with you?

OK, I’m kidding, of course—but seriously, if you’re not on the ‘net, you are losing opportunities and sales. Period.
Continue Reading: ‘Not on the Net? How and Why To Do Business Online’


Cloud Computing and CRM Can do More Than You Know – Learn More with a CRM White Paper

Friday, October 8, 2010 by Jace Modavi

Contact Management

Customer relationship management (CRM) products operating in a cloud-based system can assist companies with sales, marketing and support. Each of the tools is designed to build a relationship with the customer, and track that relationship, in order to improve the brand image and increase consumer loyalty. CRM tools are designed to improve processes, enabling businesses to run more efficiently. Cloud-based CRM tools offer cost efficiency, mobility, organization, ease of use, scalability and environmental friendliness.
Continue Reading: ‘Cloud Computing and CRM Can do More Than You Know – Learn More with a CRM White Paper’


Small Businesses Benefit with CRM Applications

Tuesday, October 5, 2010 by Jace Modavi

Computing On Demand

Be honest: what do you think when you hear “customer relationship management”? Is it that CRM systems are only for big business? Or that since you don’t have a customer service department, you don’t need CRM?

Hate to tell ya, but you’re wrong on both counts. The truth is that a small business may actually have more to gain from CRM and cloud computing than some larger companies. If you need to not only attract more customers but retain the ones you have, and if you would like to have an efficient method of analyzing the various aspects of your business, keep reading.
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Enable Your Sales Team to Close Deals With Mobile CRM

Monday, October 4, 2010 by Sidney Angelos

Mobile CRM

People from my generation might remember the expression about the early bird getting the worm. Used to be that salespeople literally got up early, hit the road and started visiting clients. These days, things have changed. So how do you become an early bird in the computer era? One way is to adopt trending technologies, like cloud computing, that will enable your sales team to close deals with mobile CRM software.
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Running Your Business in the Cloud

Friday, October 1, 2010 by Jace Modavi

Project Management

Businesses which desire to become mobile, need to reduce costs, or expect to expand rapidly should consider running their business in the cloud.

“I already have a Web site,” you might be saying. “And a Facebook page. What more do I need?”

Well, there’s a difference between being on the Internet, or having an Internet presence, and running your business in the cloud.
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How to Manage Your Company Efficiently with Enterprise Cloud Computing

Friday, September 10, 2010 by Jace Modavi

Cloud-Based CRM

OK, true confession time: I’m a bit of a slob. I’m not much for vacuuming, tend to leave dirty dishes in the sink until I need to use them again, and I can’t for the life of me understand the point of making a bed. You’re just gonna crawl back in and mess it up again, aren’t you?

When I was in college, my best friend and I got an apartment together. We were just like the Odd Couple—but because we were friends I tried hard to clean up my act and do my share of the housework. Things worked out fine, but I was awfully happy when I was left alone for a month-long backpacking trip to Europe; I could go back to my slovenly ways. The day before my roommate was due to return from the trip, I kicked it into high gear and cleaned up the whole apartment, and he was none the wiser.

I suspect that more than one owner or manager of a business would discover that similar things happen in their absence. If you are out of town on vacation or traveling to a client’s site, do your employees let things slide? Without access to your data, do you really know?
Continue Reading: ‘How to Manage Your Company Efficiently with Enterprise Cloud Computing’


Your Call Center Just Got Smarter: Contact Management Software

Wednesday, September 8, 2010 by Sidney Angelos

Channel Management

Contact management software allows agents to manage data from inbound and outbound calls effectively. Once information is entered into the system, any agent can easily refer back to the information for follow-up calls and other correspondence enabling contact center agents to become more productive. Additionally, contact management applications can also be accessed by other departments, such as sales and marketing, in order to maximize opportunities and see a comprehensive view of the customer profile.
Continue Reading: ‘Your Call Center Just Got Smarter: Contact Management Software’


Top Practices for Implementing the Best CRM Strategy

Wednesday, August 25, 2010 by Jace Modavi

Social Media

The recent economic crisis has businesses scrambling to come up with creative ways to remain competitive during the recent economic downturn. Many are turning to customer relationship management (CRM) applications run in the cloud in order to give their company an edge over competitors.
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AllThingsCRM.com is intended to be a comprehensive resource for business professionals who want to learn more about the benefits that customer relationship management (CRM) can provide to a company. It’s our mission to provide the most reliable, up-to-date information about all aspects of the customer relationship management process, including the options available for hosting platforms, automation, software, custom application development, and infrastructures.

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