Trends and Technologies In The CRM World
Many companies are trying to improve their daily operations with environmentally friendly strategies and green products. Reducing paper usage, cutting back on energy consumption, and allowing employees to work remotely or telecommute are all ways to do that—and each of these can be achieved by migrating your software and data storage to a cloud-, or Internet-, based system.
Continue Reading: ’5 Tips to Go Green with Cloud Computing’
Believe it or not, cell phones have been around for over 20 years. Of course, the first cell phones offered only 30 minutes of talk time before they needed to be recharged, weighed two pounds, and cost almost $4K.
Phones today, of course, are wafer-thin, can take pictures and video, and in some cases don’t even have buttons to push. They fold, swing, slide, play music and come with “apps.” Perhaps most importantly, at least in terms of the business world, is the fact that they can access the Internet—which, with the advent of enterprise cloud computing systems, means that if you have a smartphone you can do business almost anywhere.
Continue Reading: ‘Mobile Access Helps You Help Your Customers’
Businesses seeking solutions to improve sales, marketing or support should consider customer relationship management software with customizable applications. Customizable applications allow businesses to mold the software around its own business needs, rather than the customer relationship management (CRM) system vendor providing a standard solution for every existing customer. Many CRM software vendors provide customizations that are simple and fast., and most applications can be customized by utilizing point-and-click wizards within the software platform.
Continue Reading: ‘An Intuitive Way to Do Business With Point-and-Click Apps’
Sprint is the third largest wireless telecommunications network in the United States. With millions of customers, it has a customer service department that receives a high number of calls every day. Phone inquiries ranges from new subscribers and to those who wish to upgrade their service they receive, to people with complaints about their bills or technical problems with their wireless phones.
When call center agents are outnumbered by the volume of calls they receive each day, a large volume of unanswered inquiries, dropped calls and frustrated customers on hold is the undesirable result. With cloud-based customer service solutions, however, these bugaboos can be eliminated and a better, more streamlined approach to customer service can be implemented.
Continue Reading: ‘Enhance Your Call Center with Customer Service Software’
The recent economic crisis has businesses scrambling to come up with creative ways to remain competitive during the recent economic downturn. Many are turning to customer relationship management (CRM) applications run in the cloud in order to give their company an edge over competitors.
Continue Reading: ‘Top Practices for Implementing the Best CRM Strategy’
Traditional customer service metrics are ineffective in today’s world of social networking, Internet blogs, and instant communication. Nor are marketing programs that focus on attracting new customers necessarily the best approach. Yet many businesses still base their key measurements on increased sales and first-time buyers.
Continue Reading: ‘Customer Service Analytics: Metrics You Should be Tracking’
The customer is king. The customer is always right. How many times have you heard these old chestnuts bandied about? The fact is, though, that clichés are clichés for a reason—they hold water. And I think these two clichés about the importance of customers to a business bear repeating because they are so often thrown to the wayside by companies that are too focused on cost-cutting.
So in this post I’m going to get back to basics and talk about building and, equally important, maintaining customer service.
Continue Reading: ‘Back to Basics—Building and Maintaining Customer Relationships’
Brick-and-mortar businesses seeking to expand their clientele are always on the lookout for new methods to accomplish this goal. In addition to providing excellent face-to-face customer service to the client, businesses strive to improve customer service from every aspect. Many businesses are offering online services and stores as an alternative to, or in addition to, face-to-face customer service. Online outlets such as email, Web forms or live chat software and–increasingly–social media sites such as Twitter and Facebook, offer customers a more efficient means to resolving customer complaints.
Continue Reading: ‘Customer Service Solutions for Your Brick-and-Mortar Business’
Every company wants to expand, and the most forward-thinking companies are eager to remain abreast of new technological platforms. However, upgrading the company’s IT infrastructure can be quite costly, and unless there’s an extraordinary ROI to be gained, most companies are seeking to shed expenses rather than incur more.
Continue Reading: ‘Scale Your Company’s Growth with Cloud Computing’
Companies who desire an effective customer service department need software that organizes the helpdesk and all related customer correspondence. Customer service representatives are inundated with emails, calls, tweets, and other customer requests that must be attended to daily. To provide great and consistent service, companies must utilize software that will help them deliver accurate and timely responses.
Continue Reading: ‘How & Why Help Desk Software Improves Customer Service Efficiency’
AllThingsCRM.com is intended to be a comprehensive resource for business professionals who want to learn more about the benefits that customer relationship management (CRM) can provide to a company. It’s our mission to provide the most reliable, up-to-date information about all aspects of the customer relationship management process, including the options available for hosting platforms, automation, software, custom application development, and infrastructures.
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