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Want to Empower Your Customers? Do it with Knowledge Management Software

Friday, October 22, 2010 by Sidney Angelos

Customer Service Solutions

How to succeed in business without really trying? Put your customers to work.

I’m only partly kidding. Stop and think about it for a minute—people love self-service. They like self-checkouts in supermarkets, they like pumping their own gas, and they love buffets (although, come to think of it, that might be more about the all-you-can-eat aspect). Even if you sell products on a Web site, you too can put your customers to work in order to empower them while cutting costs and streamlining operations.
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CRM Strategy – It’s All About Relationships

Wednesday, October 20, 2010 by Sidney Angelos

Sales Forecasting

Customer relationship management (CRM) is all about relationships—and not just with customers. Yes, CRM’s goal is about connecting with customers and being able to translate that connection into successful growth and increased sales, but it’s also about helping all of your departments communicate with one another—sales, marketing, warehousing, R&D, accounting, customer service and even the executives up in their corner offices.
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Let’s Chat: How Live Chat Applications Can Grow Your Business

Friday, October 15, 2010 by Jace Modavi

Call Center

So your business has built a Web site, put products online, maybe offered a free shipping promotion, and seen sales grow. Your work is done, right?

Nope, not even close.
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Focus on Customer Relationship Management Applications

Friday, October 15, 2010 by Sidney Angelos

Customer Support

Businesses which desire more efficient sales, marketing, and support teams should focus on customer relationship management (CRM) applications for maximum results. These types of applications will assist customers with organization, analysis, scheduling and data storage. Businesses need to find innovative ways to remain abreast of their particular industry, to streamline business, to maximize results and to increase revenue. CRM applications help companies do all of this—and do it effortlessly.
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A Down Payment on Customer Loyalty Begins with Customer Service Solutions

Wednesday, October 6, 2010 by Sidney Angelos

Knowledge Management Software

There are a number of elements that work together to develop customer loyalty. Of course, you need a solid product or service. Friendly and personable sales people help, as do a robust social media presence and an easily navigable Web site. You can’t discount the elusive brand image. Yet perhaps most important of all is the customer service you provide.
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Your Call Center Just Got Smarter: Contact Management Software

Wednesday, September 8, 2010 by Sidney Angelos

Channel Management

Contact management software allows agents to manage data from inbound and outbound calls effectively. Once information is entered into the system, any agent can easily refer back to the information for follow-up calls and other correspondence enabling contact center agents to become more productive. Additionally, contact management applications can also be accessed by other departments, such as sales and marketing, in order to maximize opportunities and see a comprehensive view of the customer profile.
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Top Practices for Implementing the Best CRM Strategy

Wednesday, August 25, 2010 by Jace Modavi

Social Media

The recent economic crisis has businesses scrambling to come up with creative ways to remain competitive during the recent economic downturn. Many are turning to customer relationship management (CRM) applications run in the cloud in order to give their company an edge over competitors.
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Customer Service Analytics: Metrics You Should be Tracking

Tuesday, August 24, 2010 by Jace Modavi

Automatic Report Generation

Traditional customer service metrics are ineffective in today’s world of social networking, Internet blogs, and instant communication. Nor are marketing programs that focus on attracting new customers necessarily the best approach. Yet many businesses still base their key measurements on increased sales and first-time buyers.
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Back to Basics—Building and Maintaining Customer Relationships

Wednesday, August 11, 2010 by Jace Modavi

Customer Relationship Management

The customer is king. The customer is always right. How many times have you heard these old chestnuts bandied about? The fact is, though, that clichés are clichés for a reason—they hold water. And I think these two clichés about the importance of customers to a business bear repeating because they are so often thrown to the wayside by companies that are too focused on cost-cutting.

So in this post I’m going to get back to basics and talk about building and, equally important, maintaining customer service.
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Knowledge Management Tools – Putting Knowledge into Action

Monday, August 9, 2010 by Sidney Angelos

Call Center

Knowledge base management is a very long term for a very simple concept: taking knowledge and putting it into action. The result is higher satisfaction for both customers and employees. So how do you actually do that? The best way may be with cloud-based Software as a Service, which takes the hassle and the guesswork out of knowledge base management for businesses both small and large. These applications can tie together all departments of your organization and streamline processes, resulting in improved customer satisfaction and decreased expenses. And what company isn’t looking for result like that?
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