The Big Picture

The Vermonster: Social Media in Action

Friday, November 6, 2009 by Jace Modavi

Networking

Here’s the setup to this one: large corporation tries to stop smaller corporation from producing a product with a similar name.  It started as a classic trademark protection case.  What followed, however, took any course but the traditional one, as social media – not lawyers – dictated the terms of the settlement.

You might have heard of Monster energy drinks, but you’ve probably never heard of the small Rock Art brewery in Vermont. Unless you actually live in Vermont, of course, in which case you might be familiar with their popular brew called “The Vermonster.”

Click it:
Continue Reading: ‘The Vermonster: Social Media in Action’


Scooping Up Service At Ben & Jerry’s

Thursday, November 5, 2009 by Jace Modavi

ice cream

A few years ago, in the midst of growing business, the folks in the customer service department of Ben & Jerry’s had trouble keeping up with inquiries that poured in.  With the influx of calls, the company, which was still growing, had to implement a customer relationship management system.  This allowed them to automate much of the support process, allowing them to field more calls with less staff.  From then on, the CRM system was an integral part of doing business.
Continue Reading: ‘Scooping Up Service At Ben & Jerry’s’


Getting To Know You: A Primer On Social Networking

Wednesday, November 4, 2009 by Jace Modavi

Social Networking

Getting to know all about you.
Getting to like you,
Getting to hope you like me. *
Sorry, I got distracted there for a moment.  Ahem.  Anyways… The big buzz out there right now is all about social media, Web 2.0, Facebook, Twitter, the blogosphere… all of these websites that apparently mean a lot to business, but that might not be terribly familiar to those who are in business.  If you have to ask your kids for help with your Facebook account or you don’t know why you’re not allowed to type more than a sentence and a half on Twitter, you’re not alone.  After the jump (that is, if you click the link to continue reading), I’ll walk you through the most popular social networking options out there today.
Continue Reading: ‘Getting To Know You: A Primer On Social Networking’


It’s In The BHAG

Tuesday, October 27, 2009 by Jace Modavi

Google

Take a step back, look at your business, and ask yourself these three questions:

What am I trying to accomplish?
How am I going about doing that?
How is it going to change my business?
Continue Reading: ‘It’s In The BHAG’


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