Trends and Technologies In The CRM World
Blogs were a bit of a self-indulgent fad not that long ago. You signed up with a service like Blogger or TypePad, and started writing about whatever you wanted to: your kids, your pet salamander, your volunteer work at the soup kitchen, your low-carb recipes. It was a nice way to share information with your friends, but a lot of people thought that blogs were a flash in the pan.
And then businesses got involved.
Continue Reading: ‘Blogging and Your Business: What You Need to Know’
Believe it or not, cell phones have been around for over 20 years. Of course, the first cell phones offered only 30 minutes of talk time before they needed to be recharged, weighed two pounds, and cost almost $4K.
Phones today, of course, are wafer-thin, can take pictures and video, and in some cases don’t even have buttons to push. They fold, swing, slide, play music and come with “apps.” Perhaps most importantly, at least in terms of the business world, is the fact that they can access the Internet—which, with the advent of enterprise cloud computing systems, means that if you have a smartphone you can do business almost anywhere.
Continue Reading: ‘Mobile Access Helps You Help Your Customers’
Businesses seeking solutions to improve sales, marketing or support should consider customer relationship management software with customizable applications. Customizable applications allow businesses to mold the software around its own business needs, rather than the customer relationship management (CRM) system vendor providing a standard solution for every existing customer. Many CRM software vendors provide customizations that are simple and fast., and most applications can be customized by utilizing point-and-click wizards within the software platform.
Continue Reading: ‘An Intuitive Way to Do Business With Point-and-Click Apps’
Sprint is the third largest wireless telecommunications network in the United States. With millions of customers, it has a customer service department that receives a high number of calls every day. Phone inquiries ranges from new subscribers and to those who wish to upgrade their service they receive, to people with complaints about their bills or technical problems with their wireless phones.
When call center agents are outnumbered by the volume of calls they receive each day, a large volume of unanswered inquiries, dropped calls and frustrated customers on hold is the undesirable result. With cloud-based customer service solutions, however, these bugaboos can be eliminated and a better, more streamlined approach to customer service can be implemented.
Continue Reading: ‘Enhance Your Call Center with Customer Service Software’
I have a joke for you.
Q: How many salespeople does it take to manage a sales pipeline?
A: Only one, if you have a cloud-based customer relationship management system.
OK, OK, it was a pretty lousy joke. But you must admit that the “punchline,” if you can even call it that, is nevertheless impressive.
Continue Reading: ‘An Easier Way to Manage Your Sales Pipeline’
Social media is the hot new way to market and promote your business, but make no mistake—it’s not just a fad. If you haven’t gotten on board with Twitter, Foursquare, Facebook and other platforms for social customer relationship management, take a look at these success stories.
Continue Reading: ‘Social Media Success Stories and What Your Business Can Learn From Them’
Remember back in the day, when the hottest thing to do online was to get yourself a Geocities page and trick it out with animation and counters and luridly technicolor fonts? We’ve sure come a long way in the years since then. The Internet is no longer a toy—or at least not exclusively. It’s also a crucial business tool that has grown so sophisticated it is now possible to run entire businesses completely online.
This networking capability has become known as cloud computing.
Continue Reading: ‘CRM On the Go: How Cloud Computing Makes It Easy to Do Business Anywhere’
The recent economic crisis has businesses scrambling to come up with creative ways to remain competitive during the recent economic downturn. Many are turning to customer relationship management (CRM) applications run in the cloud in order to give their company an edge over competitors.
Continue Reading: ‘Top Practices for Implementing the Best CRM Strategy’
Traditional customer service metrics are ineffective in today’s world of social networking, Internet blogs, and instant communication. Nor are marketing programs that focus on attracting new customers necessarily the best approach. Yet many businesses still base their key measurements on increased sales and first-time buyers.
Continue Reading: ‘Customer Service Analytics: Metrics You Should be Tracking’
You may have heard the term “cloud computing,” and thought that it was some sophisticated technology that only IT professionals could understand. While there are certainly very complicated aspects to cloud computing, at its heart is a simple concept—running applications on the Internet, instead of using on-premises software. You probably already use the cloud much more than you realize—free email providers, social networking Web sites and other popular interactive sites are almost all run in the cloud.
Continue Reading: ‘Sales Aren’t Up in the Air With Cloud Computing’
AllThingsCRM.com is intended to be a comprehensive resource for business professionals who want to learn more about the benefits that customer relationship management (CRM) can provide to a company. It’s our mission to provide the most reliable, up-to-date information about all aspects of the customer relationship management process, including the options available for hosting platforms, automation, software, custom application development, and infrastructures.
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