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Managing Your Contacts More Efficiently With CRM

admin — Fri, 07 May 2010 13:22:16 +0000

Address books and day planners seem to be more like ancient artifacts than useful business tools, especially when considering the new technologies made possible with cloud computing customer relationship management (CRM). CRM services place the customer’s needs and interests first. The key to any strong business is using technology in a way that allows for [...]

Managing Your Contacts More Efficiently With CRM is a post from: CRM | All Things CRM Blog

Sales Force Automation for Mid-sized Businesses

admin — Thu, 06 May 2010 18:18:21 +0000

Sales force automation is a web-bound software program that, when integrated with marketing and customer service components, streamlines into customer relationship management. This is an on-demand service customized to meet the needs of various types of businesses. Sale force automation allows for collective management of business tasks such as customer sales, inventory, customer information, analysis [...]

Sales Force Automation for Mid-sized Businesses is a post from: CRM | All Things CRM Blog

The Businessperson’s Guide to Channel Management Software

admin — Mon, 03 May 2010 18:10:14 +0000

As a businessperson, you deal with a variety of industries, departments and partners on a daily basis. For many, it’s easy to become disorganized quickly when dealing with so many different areas of business. For sales people especially, all of the different channels used present a unique challenge for keeping track of who, what, when, [...]

The Businessperson’s Guide to Channel Management Software is a post from: CRM | All Things CRM Blog

The Relationship Between Sales Management and Sales Forecasting

admin — Fri, 30 Apr 2010 17:54:50 +0000

Sales managers have an important role. Not only must they manage sales representatives, but they need to know everything that the reps are doing in order to make informed decisions about the future. The decisions that they make are critical, and they can often be held accountable for making the wrong choice. Sometimes, the reason [...]

The Relationship Between Sales Management and Sales Forecasting is a post from: CRM | All Things CRM Blog

Tracking Sales Leads the New School Way

admin — Thu, 29 Apr 2010 17:43:34 +0000

Once upon a time, tracking sales leads required marketing managers and sales representatives to use pen and paper, and then spreadsheets, to track the information they obtained and manage it. From the start of the process, the marketing manager or whomever was in charge of the process would record the name of the person to [...]

Tracking Sales Leads the New School Way is a post from: CRM | All Things CRM Blog

At-A-Glance Information with SFA

admin — Mon, 26 Apr 2010 22:28:17 +0000

Sales force automation, or SFA, is the application of technologies in efforts to improve the management of sales and salespeople through careful analysis of data related to customers. SFA is often referred to as customer relationship management (CRM). While CRM comprises the major areas of marketing, service, and sales, businesses may utilize SFA applications separately. [...]

At-A-Glance Information with SFA is a post from: CRM | All Things CRM Blog

Why Blogs Matter To Customer Service

admin — Thu, 30 Jul 2009 19:46:33 +0000

Far too often problems in customer service arise from a lack of communication. Opening the channels improves your customer relations and increases business morale. Social customer relationship management systems, such as blogs, can lead to open dialogue about needs, complaints, and services that your consumers want. Enabling the flow of communication to open between your [...]

Why Blogs Matter To Customer Service is a post from: CRM | All Things CRM Blog

Pros and Cons of Using Contact Management Software

admin — Wed, 29 Jul 2009 22:37:22 +0000

Contact management software is used by businesses of all sizes to enhance their CRM, or Customer Relationship Management services. This software is commonly used by businesses that intend to make abundant uses of the Web. It allows sales representatives to keep track of clients and assist them with formulating leads from prospects. While contact management [...]

Pros and Cons of Using Contact Management Software is a post from: CRM | All Things CRM Blog

Why Your Call Center Should Be More Like BitTorrent

admin — Wed, 29 Jul 2009 21:35:33 +0000

The best and most efficient call service application tools embody the characteristics of BitTorrent. But what is BitTorrent, and what does it have to do with your call center? BitTorrent is a free, online peer-to-peer file sharing protocol. It is designed to enable users to pass large video, audio, and software files on to others. [...]

Why Your Call Center Should Be More Like BitTorrent is a post from: CRM | All Things CRM Blog

CRM and Small Business Essentials

admin — Wed, 29 Jul 2009 20:15:24 +0000

Location. Employees. Customers. What do all of these things have in common? They are common components essential to any business. For small businesses that often have limited resources, there are additional elements to consider that are imperative to success. Access to capital is critical to small businesses. In addition, small businesses benefit greatly from marketing [...]

CRM and Small Business Essentials is a post from: CRM | All Things CRM Blog